Last Updated: 29 December 2025
1. General Shipping Information
Lumivique Store (“we”, “our”, “us”) operates as an online retailer offering curated lifestyle products, including health & wellness tools and accessories, sports and fitness accessories or equipment, pet care products and accessories, travel and outdoor accessories or equipment, eco-friendly and sustainable products, beauty tools and accessories, home décor and living products, watches, jewelry, souvenirs, decorative items, and gift products.
Orders are fulfilled through our global logistics and fulfillment partners. Shipping times vary depending on destination, product availability, and shipping method selected at checkout.
We operates exclusively as an online retail platform and does not maintain public-facing retail premises or customer walk-in service locations. Shipping and delivery services are performed by independent third-party carriers and service providers. While we coordinate shipment arrangements, certain aspects of delivery are performed by external parties and may fall outside our direct operational control.
2. Order Processing Time
All orders require processing before shipment.
- Order processing time: approximately 2–7 business days
Processing includes order verification, internal routing through fulfillment systems, quality or condition checks where applicable, packaging, labeling, documentation preparation, and handover to shipping carriers or logistics partners.
Orders are not processed or shipped on weekends or public holidays.
Processing time is separate from shipping time. Delays during processing do not constitute shipment delays.
3. Estimated Shipping Timeframes
Shipping times vary depending on destination country, customs clearance, carrier performance, partner network routing, and local delivery conditions.
Below are estimated delivery timeframes based on our fulfillment partners’ standard shipping methods:
🇲🇾 Malaysia
Estimated delivery: 7–15 business days
In some cases, delivery may take longer depend on the supplier warehouse.
🌏 Asia (Singapore, Thailand, Indonesia, Philippines, Vietnam, Hong Kong, Taiwan, Japan, South Korea)
Estimated delivery: 7–20 business days
Delivery time may vary due to country, customs, and region. Remote or rural areas may take longer
🇦🇺 Australia & New Zealand
Estimated delivery: 10–25 business days
🌍 United States, Canada
Estimated delivery: 5-14 business days
Occasional delays up to 30 business days may occur
🇪🇺 Europe (UK, EU countries)
Estimated delivery: 7–25 business days
🌐 Rest of the World
Estimated delivery: 15–30 business days
⚠️ Important Notice: All delivery timeframes are estimates only and are not guaranteed. Delivery performance depends on third-party carriers, customs authorities, and external logistics conditions beyond our direct control.
4. Shipping Fees
Shipping fees (where applicable) are calculated and displayed at checkout prior to order confirmation.
Shipping fees are charged based on destination, logistics method, and fulfillment routing, as shown at checkout.
Shipping fees are non-refundable once an order has been shipped, except where required by applicable consumer protection laws.
5. Tracking Information
Tracking information may be provided depending on the shipping service used for your order.
Where tracking is available:
- Tracking updates may take several business days to appear
- Updates may not reflect all transit stages
- Visibility may be limited during certain transit or customs stages
Some shipments, particularly international or remote-area deliveries, may not include tracking.
Customers acknowledge that the absence of tracking does not indicate that an order has not been dispatched.
6. Customs, Duties & Taxes (International Orders)
For international orders & shipments:
Customs duties, import taxes, VAT, GST, brokerage fees, or handling charges may be imposed by your local customs authority.
These charges are not included in the product price or shipping fee unless explicitly stated.
Buyers are solely responsible for paying any applicable customs charges, taxes, or import charges.
We are not responsible for:
- Customs clearance delays
- Import restrictions or regulatory changes
- Seizure, refusal, or rejection of parcels by customs authorities
Failure to pay customs charges may result in delivery delays, returns, or disposal of the shipment, for which refunds are not guaranteed unless required by law.
7. Delays Beyond Our Control
Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Customs inspections or clearance procedures
- Carrier disruptions, rerouting, or operational constraints
- Weather events, natural disasters, or force majeure
- Peak seasons or high-volume shipping periods
- Incorrect or incomplete shipping information provided by the customer
Such delays do not constitute grounds for refunds, cancellations, or chargebacks once an order has been dispatched, except where required by applicable law.
8. Incorrect Address & Failed Delivery
Customers are responsible for ensuring that shipping information provided at checkout is accurate, complete, and deliverable.
If a shipment is delayed, returned, destroyed, or otherwise undeliverable due to:
- Incorrect or incomplete address details
- Failed delivery attempts
- Failure to collect the parcel
- Recipient unavailability
We are not responsible for replacement or refund. Reshipment may require additional fees and is subject to availability and carrier terms.
9. Lost, Missing, or Stuck Parcels
A shipment may be considered lost if available tracking (where provided) shows no delivery progress for approximately 30–45 business days after dispatch, depending on destination and shipping method.
If a shipment is confirmed as lost, we may, at our discretion, offer a replacement subject to stock availability and operational feasibility.
Refunds are not guaranteed for lost shipments unless required by applicable consumer protection laws. Nothing in this section limits statutory rights that cannot be excluded by law.
10. Partial Shipments
Orders containing multiple items may be shipped in separate parcels due to inventory location, supplier routing, packaging requirements, or fulfillment optimization.
Customers may receive items at different times without additional shipping charges.
11. Product Restrictions & Import Compliance
Customers are responsible for:
- Ensuring ordered products are permitted for import into their destination country
- Understanding applicable local regulations, standards, or restrictions
We do not guarantee that all products comply with every jurisdiction’s import laws or regulatory requirements.
12. Consumer Rights & Legal Notice
This Shipping Policy is intended to comply with generally applicable consumer protection principles across multiple jurisdictions.
Delivery timeframes stated are estimates only and are not guarantees.
Delays caused by third-party carriers, customs authorities, governmental agencies, or logistics providers do not automatically entitle customers to refunds, replacements, or cancellations.
Nothing in this Shipping Policy excludes, restricts, or limits any consumer rights that cannot be lawfully excluded or limited under applicable local, national, or international consumer protection laws.
13. Non-Walk-In Address & Returns Notice
Any address stated on this website, including in the footer or business information, is not a walk-in location, retail outlet, customer service center, warehouse, or returns facility.
Customers must not visit, send parcels to, or attempt returns to any address displayed on the website without prior written authorization.
All shipping-related inquiries, delivery issues, returns, refunds, or disputes must be initiated through the official communication channels listed on the website footer.
Unauthorized visits, shipments, or returns sent without approval may not be received, processed, or refunded.
14. Relationship With Third-Party Platforms & Service Providers
To operate efficiently, we may rely on third-party technology platforms, logistics providers, fulfillment systems, and operational service partners.
Such arrangements do not alter the customer’s obligations under this Shipping Policy and do not modify the estimated shipping terms, responsibilities, or limitations stated herein.
15. Changes to Shipping Policy
We reserve the right to amend this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of the website after changes are published constitutes acceptance of the updated policy for future orders only.
16. Contact Us
For shipping-related inquiries or order support, please contact us through our official channels:
☎️ Phone Number/WhatsApp: +60 17-5458042
📧 Email: mavericky724@gmail.com
🌐 Website: https://store.lumivique.com