Last Updated: 29 December 2025
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, “your”) and Lumivique Store (“we”, “us”, “our”).
These Terms govern your access to and use of our website, products, services, and any related transactions.
By accessing our website, placing an order, or completing a purchase, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms, Privacy Policy, Refund & Returns Policy, Shipping Policy and any other policies referenced herein.
If you do not agree with any part of these Terms, do not use our website or purchase our products.
1. Business Information
This website is operated by Lumivique Store, which is managed by Prospera Global in Malaysia.
The name “Lumivique” is a brand used for marketing, advertising, WhatsApp business, social media, and online representation of Lumivique Store. All purchases, orders, or transactions made through this website or any other platforms, marketing channels, or promotional campaigns using the brand “Lumivique” are considered transactions with Lumivique Store and are governed by the Terms, Policies, and conditions of Lumivique Store.
We operate as an online reseller, selling physical consumer products to customers in Malaysia and internationally, including but not limited to:
- Health & wellness tools and accessories
- Sports, fitness & exercise accessories/equipments
- Pet care & pet accessories
- Travel & outdoor tools and accessories
- Eco-friendly & sustainable products
- Home décor & living products
- Beauty accessories & tools
- Jewelry, watches, souvenirs, decors & gift items etc
We operates primarily as an online-based reseller and distribution intermediary and does not maintain a public-facing retail storefront, showroom, or walk-in customer service location.
2. Eligibility & User Responsibility
By using this website, you represent and warrant that:
- You are at least 18 years old or have legal parental/guardian consent
- You are legally capable of entering into a binding contract
- You understand that physical products carry inherent risks
- You accept full responsibility for proper, safe, and lawful use of all products
All purchases are made voluntarily, at your own discretion, and at your own risk.
3. Product Information & No Professional Advice Disclaimer
All information provided on this website (including descriptions, images, videos, guides, reviews, marketing materials, third-party references, and social media content):
- Is provided for general informational purposes only
- Does not constitute medical, veterinary, therapeutic, fitness, safety, or professional advice
- Is not a substitute for professional consultation, training, or supervision
We do not diagnose, treat, prevent, certify, or guarantee outcomes of any kind.
4. Assumption of Risk
You expressly acknowledge and agree that physical products, including health, sports, fitness, wellness, pet, travel, home, and lifestyle accessories, carry inherent risks, including but not limited to:
Human-Related Risks
- Muscle strain, sprains, falls, cuts, bruises, fractures
- Improper use causing physical injury or discomfort
- Misuse of fitness, massage, posture, or recovery tools
- Allergic reactions to materials (latex, rubber, metals, fabrics)
- Choking, pinching, crushing, or entanglement hazards
- Damage to property or surroundings
Pet-Related Risks
- Pets chewing, swallowing, or damaging tools and accessories
- Choking or injury due to improper supervision
- Use of pet products not suited to breed, size, or behavior
- Wear-and-tear leading to breakage
Home / Travel / Outdoor Risks
- Tripping hazards, falling décor items
- Injury from sharp edges, weight, tension, or pressure
- Environmental exposure (heat, moisture, misuse outdoors)
You agree that:
- You are solely responsible for determining product suitability
- Adult supervision is required where applicable
- Products must be used strictly as intended
- You assume all risks of use or misuse, foreseeable or not
5. Orders, Pricing & Payments
Prices may be displayed in MYR, USD, or other currencies for convenience.
We reserve the right to:
- Correct pricing, description, or availability errors
- Cancel orders due to fraud, abuse, suspected misuse, or system errors
- Refuse service at our discretion where permitted by law
Payments are processed securely by third-party payment providers (e.g., PayPal, Stripe, Shopee, Lazada pay etc).
👉 We do not store, process, or access full payment card details.
Orders are confirmed only after successful payment authorization and settlement.
6. Taxes & Duties
Prices do not include import duties, VAT, GST, customs fees, or local taxes unless stated.
You are solely responsible for:
- Any taxes imposed by your local authority
- Customs clearance, duties, or import restrictions
We do not provide tax advice.
7. Shipping, Delivery & Risk Transfer
Delivery time is an estimate only; actual delivery time may vary by country and region.
Shipping fees cover logistics and handling only.
For international orders:
- Customs duties, import taxes, clearance fees, or delays are the buyer’s responsibility
Risk of loss and ownership shall transfer to you upon confirmed delivery except where otherwise required by applicable consumer protection laws, including where products are defective when arrived, incorrect product(s), or not delivered.
We are not responsible for:
- Courier delays or failures
- Customs inspections or seizures
- Lost parcels beyond carrier confirmation
- Force majeure events
8. Geolocation & Regional Display
We may use IP-based geolocation to improve browsing experience, including:
- Currency display
- Language or shipping options
You acknowledge that:
- Geolocation is approximate and may be inaccurate
- It does not identify you personally
- We do not guarantee accuracy
9. Currency Display & Exchange Rate Disclaimer
Currency displays are estimates only and not binding.
You acknowledge that:
- Exchange rates may be manually set or periodically updated
- Rates are not real-time market rates
- Final charges depend on payment provider conversion, bank fees, and settlement rules
To the fullest extent permitted by law, we disclaim all liability for currency discrepancies.
By completing checkout, you agree to accept the final amount charged by the payment provider.
10. Refunds, Returns & Exchanges
All refunds, returns, and exchanges are governed strictly by our Refund & Returns Policy, which forms part of these Terms.
Many products are final sale due to hygiene, safety, customization, or logistics reasons unless the product(s) is defective or incorrect
If product(s) is applicable for return (after contact us and verification), you acknowledge that:
- All return and exchange shipping costs are borne by the customer unless product(s) is faulty or defective
- Original shipping fees are non-refundable
Nothing in this section or our Refund & Returns Policy limits or excludes any rights or remedies that cannot be excluded under applicable Malaysian consumer protection laws, including remedies for defective, faulty, or misrepresented goods.
11. Returns Process & Contact-First Policy
To ensure accurate processing, tracking, and customer support, all returns, exchanges, or order-related inquiries must follow our official returns process.
You acknowledge and agree that:
Products must not be returned without prior contact and verification
The business address displayed anywhere on this website (including footers, invoices, payment receipts, or third-party platform records) is NOT a walk-in location, customer service center, showroom, warehouse, or default return address.
Customers must not visit, deliver items to, or attempt walk-in communication at any address displayed on the website.
Return addresses may vary depending on the product, supplier, fulfillment partner, or country of origin.
Before initiating any return, exchange, dispute, or refund request, you must contact us via the official WhatsApp number or email address stated in the website footer.
If a return is approved:
A designated return address and instructions will be provided.
Items sent without prior authorization or contrary to instructions may be rejected or deemed ineligible
12. Online Operations & Communication
We operates strictly as an online-based business.
Accordingly:
All customer support, inquiries, returns, exchanges, disputes, and after-sales matters are handled exclusively via official remote communication channels (WhatsApp and email)
Any address displayed on the website is not intended for walk-in visits, in-person support, returns, or refunds
Failure to follow these communication procedures may result in delayed or denied processing.
13. Customer Acknowledgement
By placing an order, you confirm that you:
- Acknowledge that returns sent without authorization are made at your own discretion
- Have read and understood this Returns Process & Contact-First Policy
- Agree to follow the return authorization procedure before sending any items
14. Checkout Consent
By completing checkout, you expressly agree that:
“I confirm that I have read, understood, and agreed to the Terms and Conditions, Privacy Policy, and Refund & Returns Policy. I understand that currency displays are estimates only, physical products carry inherent risks, results and outcomes are not guaranteed, and I accept all responsibility for proper use.”
This constitutes a legally binding electronic agreement.
15. Chargebacks, Disputes & Abuse
You agree to contact us first to attempt resolution before initiating disputes or chargebacks.
We reserve the right to:
- Submit transaction records, IP logs, delivery confirmation, and policy acceptance
- Restrict or ban accounts engaged in abuse or fraud
Unauthorized chargebacks may result in permanent denial of service.
You further acknowledge that initiating disputes or chargebacks without first contacting us may negatively impact dispute outcomes and may be considered misuse of dispute resolution mechanisms where initiated without reasonable grounds or without first attempting resolution through our official support channels.
16. Limitation of Liability & No Warranty
To the fullest extent permitted by law:
All products are provided on an “AS IS” and “AS AVAILABLE” basis.
Except as required by applicable law, we disclaim all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, durability, or results.
We shall not be liable for any injury, loss, or damage arising from the use or misuse of products, except where such liability cannot be excluded under applicable law.
To the extent permitted by law, our total liability shall be limited to the purchase price actually paid for the product giving rise to the claim.
We shall not be liable for indirect, incidental, special, or consequential damages, except where such limitation is prohibited by law.
17. Reseller-Only Disclaimer
We are a reseller only and does not manufacture products.
Product compliance, certifications, manufacturing standards, labeling accuracy, and any applicable regulatory approvals are determined and maintained by the respective manufacturers or suppliers. Products offered are intended for general lifestyle or personal use and are not marketed as medical, therapeutic, or regulated devices unless explicitly stated.
18. Indemnification
You agree to indemnify and hold harmless Lumivique Store from all claims arising from:
- Product use or misuse
- Injury to persons or pets
- Property damage
- Violation of these Terms
19. Third-Party Platforms
Purchases via PayPal, Stripe or others are subject to their respective terms.
We are not responsible for platform errors or policy changes.
Purchases, referrals, redirections, tracking, promotional placements, or interactions facilitated through third-party platforms (including payment providers, marketing networks, analytics tools, or commerce integrations) are subject to their respective terms, policies, and technologies.
Certain links, content placements, or integrations on this website may result in Lumivique Store receiving compensation, benefits, credits, or commercial consideration from third parties, without affecting the price you pay.
We do not control and are not responsible for third-party platform functionality, availability, errors, tracking mechanisms, policy changes, or independent decisions.
20. Governing Law & Jurisdiction
These Terms are governed by Malaysian law.
Disputes shall be resolved exclusively in Malaysia, subject to mandatory consumer protection laws that cannot be excluded.
21. Changes to Terms
We may update these Terms at any time. Continued use of the website or services constitutes acceptance of the updated Terms.
22. Contact
☎️ Phone Number/WhatsApp: +60 17-5458042
📧 Email: mavericky724@gmail.com